SOMO

CASE STUDY

Appear Here

CASE STUDY

The problem

Appear Here, an online marketplace for flexible retail space, had already established itself as a leading platform for brands looking to launch pop-ups, stores and physical retail experiences. Since launching, the business has helped facilitate more than 10,000 stores across the UK, US and France, working with everyone from global brands to independent creators and entrepreneurs.

However, with an established marketplace and a more complex customer journey, Appear Here needed to refine its paid search strategy to drive more cost-effective results. The challenge was not simply generating enquiries, but attracting the right types of businesses at the right cost, while improving visibility across key markets and understanding which campaigns, keywords and landing pages were most likely to lead to valuable idea submissions and bookings.

The results

45% reduction in cost per qualified lead on Google Ads

Continuously driven leads through ongoing optimisation and monthly strategy

Driven conversions to specific areas of London & Paris via location-specific ad groups

The goal

To refine Appear Here’s paid search strategy to drive more cost-effective enquiries, reduce CPA and improve profitability, without compromising the quality of leads entering the booking journey.

The solution

To help Appear Here improve the efficiency and profitability of their paid media activity, we focused on refining their paid search strategy across Google and Microsoft Ads around high-intent search behaviour. This included building out Dynamic Search Ads campaigns to better match users with relevant retail space pages, as well as creating localised campaigns for key London areas such as Notting Hill, Soho and Shoreditch, where demand and conversion potential were strongest.

We also introduced competitor campaigns to capture users actively comparing retail space providers, while continuing to optimise campaign structure, budgets, keywords and search terms on an ongoing basis. Each month, we reviewed performance trends across both monthly and year-on-year data, helping us understand where demand was shifting and where budget could be used most effectively.

A key part of the strategy was moving beyond lead volume alone. Rather than optimising purely for the number of enquiries, we attached an estimated commercial value to each submission and fed that back into the campaigns, so bidding worked toward the enquiries most likely to translate into valuable bookings, not just the cheapest clicks. Alongside this, we cleaned up the underlying measurement and regularly validated our numbers against Appear Here’s own data, keeping reporting grounded in real commercial outcomes rather than platform-reported figures alone.

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I’ve worked with SOMO since 2019 and have enlisted their services at multiple businesses.

I can honestly say you’ll be hard pushed to find a more genuine, hard working, high performing agency. No ask is ever too big and they truly feel like an extension of your team.

Thanks to everyone at SOMO, you are true superstars!

James Brewer, Appear Here.

 

Some tactics used

search (2)

Localised Google Campaigns

instagram-1

Multi-Channel Digital Advertising

magnetism-2

Customer acquisition and retention strategy

Google-Analytics-Consultancy

Detailed analytics and conversion tracking

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